AAA Arrow Auto Transport

Pros: Speeded up process by putting out call for drivers before deal was finalized
Cons: Tries to be internet-savvy and fails; didn't give driver enough info

My first contact with Arrow earned them a solid 5 stars, but then they steadily moved down. But considering the many horror stories out there, I think I would still use them next time.

I live in California, I was buying a car from a fellow in...

Pros: NONE
Cons: EVERYTHING!!

I have the most recent interaction with this company and have wanted to write this opinion to make sure that no one else gets trapped with going with them.

I was to move from West Virginia to Louisiana, And decided to go with them as a result...

Pros: Take VISA so that you can dispute later
Cons: Late, Bad Follow-up

Things started to go wrong when it came to picking up my car. I gave them a week to do it and noted that later is better. They first arranged to pick it up the first day I specified, totally ignoring my request.

I informed them that l a t e...

Pros: Great price, great customer service, great turnaround.
Cons: Can't contact the home office 24 hrs a day like some others. Which can be a nice feature.

I had a wonderful experience with AAA Auto. They went out of their way to help out. I had a customer service representative who was quite helpful in finding a driver in a hurry. They delivered when they said they would. The car (Ford Taurus) was...

Pros: None
Cons: Unscrupulous

I contracted with Arrow Auto to transport a 91 Corvette (low miles, not driven in over a year) and a 88 Volvo Wagon (198,000 miles). Arrow Auto agreed to pick up the cars no later than 28 Jun for shipment from WA to GA. On 28 Jun, they informed me it...

Pros: toll free number, you will need it !
Cons: horrible customer service. BEWARE !

BUYER BEWARE ! While AAA Arrow Auto Transport billed my CC within 12 hours, they failed to work my contracted move for two weeks, afterward claiming to "have fired their dispatcher". I gave them another week, yet then they "could not find a trucker to...

Pros: None.
Cons: Very very long delivery period Uncertainty of location of car when in transit

I had to have my car moved from Rochester, NY to Stillwater, OK. They said they would do it in 3-7 days. Well, it took them 25 days to pick up the car after which it took them about 8 days to deliver the car. In essence, if you think you can deal with more than a month of uncertainty about the welfare of your car, go for Arrow. My advice, find another transporter. Better still, fly up there and drive it back.